Refund Policy
Refund Policy for Refurbished Mobile Phones
At CashForPhone, we are committed to ensuring your satisfaction with our products. Our refund policy is designed to provide you with a hassle-free experience when purchasing refurbished mobile phones. Please read the following guidelines carefully to understand the terms and conditions related to refunds.
1. Eligibility for Refund
We offer refunds on refurbished mobile phones under the following conditions:
- The phone must be returned within 7 days from the date of purchase.
- The phone should be in the same condition as received, with all original accessories, packaging, and documentation.
- The phone should not show any signs of physical damage, unauthorized tampering, or alterations.
2. Non-Refundable Items
Certain items are non-refundable, including:
- Phones that have been physically damaged after delivery.
- Phones that have been altered or tampered with.
- Phones purchased as "final sale" or "as-is."
3. Refund Process
To initiate a refund, please follow these steps:
- Contact Customer Support: Reach out to our customer support team at support@cashforphone.com or call us at (91) 8800880101 to request a return authorization.
- Return Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number. This number must be included with your return package.
- Prepare the Return Package: Securely pack the phone along with all original accessories, packaging, and documentation. Include the RMA number clearly on the package.
- Ship the Package: Send the package to the address provided by our customer support team. We recommend using a trackable shipping service to ensure the safe return of the item.
4. Refund Approval
Once we receive and inspect the returned phone, we will notify you of the approval or rejection of your refund. The inspection process typically takes 5-7 business days. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
5. Partial Refunds
In certain situations, only partial refunds may be granted (if applicable):
- Phones with missing accessories.
- Phones that are returned after the 30-day window.
- Phones that show signs of use beyond the initial inspection.
6. Exchanges
If you wish to exchange your refurbished phone for a different model, please contact our customer support team. Exchanges are subject to product availability and must meet the same conditions as refunds.
7. Shipping Costs
- Refunds: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Exchanges: For exchanges, you will be responsible for paying the shipping costs to return the original phone and for the shipping costs of the new phone.
8. Warranty
All refurbished phones come with a limited warranty period specified at the time of purchase. If your phone is found to be defective within this period, please contact our customer support team to discuss warranty service options.
9. Contact Us
For any questions or concerns regarding our refund policy, please contact us at:
- Email: support@cashforphone.com
- Phone: (91) 8800880101
Your satisfaction is our priority, and we strive to make your experience with CashForPhone as seamless as possible. Thank you for choosing us for your refurbished mobile phone needs.
CashForPhone
Cashforphone is a one stop solution for all your phone needs. You can sell your old phones, buy a new phone, get your phone repaired and buy accessories for your phones through our website and app.
We guarentee best prices for your phones and we pay in cash. We offer quality mobile phone repair services at your doorstep and keep new phone models at our walk-in store in:
Third floor, K 22, Central Market, Lajpat Nagar, Delhi 110024
Sell Your Devices
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★ Get a quote Under 60 seconds
Our app asks you a list of 5 questions. The answers to these questions determines the final price of your old phone. The questionaire design and ease of use ensure that you can complete the entire process and get a quote for your used phone within 60 seconds.
★ Doorstep service
We offer doorstep service for both mobile phone repair and sell. If you are happy with the price of your used phone just confirm the order and our agent will come to your place at your time of convenience to fulfill the same.
★ Best price
We understand the value your mobile phone holds for you. Thus , we offer the best market price for your used phones on our app and website.
★ Customer Service
We are extremely customer centric and believe in serving our customers to their satisfaction. Through our app and website you can get a quote for getting your phone repaired ,selling your used phone , buying a new phone - all within 60 seconds.
Once you get the quote and are satisfied with the quote you can choose a time slot & payment mode of your convenience to confirm the transaction. Our quality customer service and field team will ensure that you don’t have to leave your house for any of your phone needs.
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