Refund Policy

Refund Policy for Refurbished Mobile Phones

At CashForPhone, we are committed to ensuring your satisfaction with our products. Our refund policy is designed to provide you with a hassle-free experience when purchasing refurbished mobile phones. Please read the following guidelines carefully to understand the terms and conditions related to refunds.

1. Eligibility for Refund

We offer refunds on refurbished mobile phones under the following conditions:

• The phone must be returned within 7 days from the date of purchase.
• The phone should be in the same condition as received, with all original accessories, packaging, and documentation.
• The phone should not show any signs of physical damage, unauthorized tampering, or alterations.

2. Non-Refundable Items

Certain items are non-refundable, including:

• Phones that have been physically damaged after delivery.
• Phones that have been altered or tampered with.
• Phones purchased as "final sale" or "as-is."

3. Refund Process

To initiate a refund, please follow these steps:

1. Contact Customer Support: Reach out to our customer support team at support@cashforphone.com or call us at (91) 8800880101 to request a return authorization.
2. Return Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number. This number must be included with your return package.
3. Prepare the Return Package: Securely pack the phone along with all original accessories, packaging, and documentation. Include the RMA number clearly on the package.
4. Ship the Package: Send the package to the address provided by our customer support team. We recommend using a trackable shipping service to ensure the safe return of the item.

4. Refund Approval

Once we receive and inspect the returned phone, we will notify you of the approval or rejection of your refund. The inspection process typically takes 5-7 business days. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

5. Partial Refunds

In certain situations, only partial refunds may be granted (if applicable):

• Phones with missing accessories.
• Phones that are returned after the 30-day window.
• Phones that show signs of use beyond the initial inspection.

6. Exchanges

If you wish to exchange your refurbished phone for a different model, please contact our customer support team. Exchanges are subject to product availability and must meet the same conditions as refunds.

7. Shipping Costs

• Refunds: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Exchanges: For exchanges, you will be responsible for paying the shipping costs to return the original phone and for the shipping costs of the new phone.

8. Warranty

All refurbished phones come with a limited warranty period specified at the time of purchase. If your phone is found to be defective within this period, please contact our customer support team to discuss warranty service options.

9. Contact Us

For any questions or concerns regarding our refund policy, please contact us at:

• Email: support@cashforphone.com
• Phone: (91) 8800880101

Your satisfaction is our priority, and we strive to make your experience with CashForPhone as seamless as possible. Thank you for choosing us for your refurbished mobile phone needs.