FAQ's

Frequently Asked Questions (FAQs)

General Questions

  1. What is a refurbished mobile phone?
  • A refurbished mobile phone is a pre-owned device that has been restored to a like-new condition. It undergoes extensive testing and repair processes to ensure it functions properly and meets high standards of quality.
  1. Are refurbished phones reliable?
  • Yes, refurbished phones are reliable. They are thoroughly tested, repaired, and cleaned to ensure they work just as well as new phones. They often come with a warranty for added peace of mind.
  1. How do refurbished phones differ from new phones?
  • Refurbished phones are pre-owned devices that have been restored to their original working condition. They may have minor cosmetic imperfections, whereas new phones are factory fresh. However, refurbished phones are typically more affordable.

Warranty and Returns

  1. Do refurbished phones come with a warranty?
  • Yes, all our refurbished phones come with a warranty that covers any defects in materials or workmanship. The warranty period typically ranges from 6 to 12 months, depending on the device.
  1. What is your return policy?
  • We offer a 30-day return policy for all our refurbished phones. If you are not satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange.

Quality and Testing

  1. How are refurbished phones tested?
  • Refurbished phones undergo rigorous testing by certified technicians. This includes testing the battery, screen, buttons, camera, and other hardware components. Software is also checked to ensure it operates correctly.
  1. Are refurbished phones unlocked?
  • Yes, most of our refurbished phones are unlocked and can be used with any carrier. Please check the product description for specific details about each phone.

Shipping and Delivery

  1. How long does shipping take?
  • Shipping typically takes 3-5 business days within the country. International shipping may take longer. You will receive a tracking number to monitor your order's progress.
  1. Do you offer international shipping?
  • Yes, we offer international shipping to many countries. Shipping costs and delivery times will vary based on your location.

Payment and Security

  1. What payment methods do you accept?
  • We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods.
  1. Is my payment information secure?
  • Yes, we use industry-standard encryption technologies to ensure that your payment information is secure and protected.

Additional Services

  1. Do you offer phone repairs?
  • Yes, we offer repair services for a variety of phone issues. Please contact our customer service team for more details and pricing.
  1. Can I trade in my old phone?
  • Yes, we offer a trade-in program where you can exchange your old phone for credit towards a refurbished phone purchase. Please visit our trade-in page for more information.

Contact Us

  1. How can I contact customer service?
  • You can reach our customer service team via email at info@cashforphone.in or by calling 8800880101 . Our support hours are Monday to Friday, 9 AM to 6 PM (EST).

A Complete List of Services of Cash For Phone

Wide network of outlets

We have wide network of outlets in Delhi/NCR, Lucknow, Bangalore, Chennai.

Convenient site

Intuitive search, informative photos, detailed descriptions, characteristics - the most pleasant online shopping!

Delivery

We deliver across India with reliable shipping through Shiprocket. Enjoy free courier delivery on all orders.

Original goods with a guarantee

Gadgets from trusted manufacturers that confirm the declared quality of their devices have won the trust of users.

Authorized service centers

Trained craftsmen with relevant diplomas, original parts, repair guarantee - we know how to put the device in order if something went wrong.

CashForPhone – Terms and Conditions (Summary)

1. Acceptance
By using our website or purchasing from CashForPhone, you agree to these Terms, our Privacy Policy, and any other applicable rules.

2. Eligibility
You must be 18 or older and legally allowed to enter into contracts to use our services.

3. Refurbished Phones
We sell tested and restored pre-owned mobile phones. They may show signs of use and are graded as:
Excellent condition
Good condition
Fair condition

4. Product Descriptions

We aim for accurate listings, but we don’t guarantee all descriptions are error-free. If a product doesn’t match its description, you may return it under our return policy.

5. Pricing
Prices include taxes (unless noted) and may change anytime. We are not responsible for pricing errors and may cancel incorrect orders.

6. Orders & Payments
Orders are subject to approval. We accept major cards and online payments. Your billing info must be correct.

7. Shipping
We ship to the address you provide. Costs and delivery times vary. Delays due to couriers or customs are beyond our control.

8. Returns & Warranty
30-day return policy. Items must be in original condition and packaging.

6-month limited warranty covers hardware issues (not accidental damage or unauthorized repairs).

9. Limitation of Liability
We’re not liable for indirect losses, like data loss or lost profits, from using our site or products.

10. Indemnity
You agree to protect CashForPhone from any claims or costs due to your use of our site or breaking these terms.

11. Changes
We may update these terms anytime. Continued use means you accept the new terms.

12. Governing Law
These terms follow the laws of the region where we operate.

13. Contact Us
Email: info@cashforphone.com
Phone: 8800880101
Address: K-22, 3rd Floor, Central Market, Lajpat Nagar, Delhi – 110024
Brand: CashForPhone
Company: Knovedad Private Limite

Thanks for choosing CashForPhone!