Warranty Policy
Warranty Policy for Refurbished Mobile Phones
At Cashforphone, we stand by the quality and reliability of our refurbished mobile phones. Our comprehensive warranty policy is designed to provide you with peace of mind and ensure your satisfaction with every purchase. Here’s a detailed overview of our warranty policy:
Duration of Warranty
All refurbished mobile phones purchased from Cashforphone come with a standard 6-month warranty from the date of purchase. This warranty covers any defects in materials or workmanship under normal use.
What's Covered
Our warranty includes coverage for the following issues:
- Hardware Defects: Any problems with the phone's hardware components, such as the screen, battery, and internal circuits, that arise from regular use.
- Software Malfunctions: Issues related to the pre-installed software that prevent the phone from operating correctly.
- Battery Performance: Defects that significantly impair the battery's ability to hold a charge.
What's Not Covered
The warranty does not cover:
- Accidental Damage: Damage caused by drops, spills, or other accidents.
- Unauthorized Repairs: Any repairs or modifications made by unauthorized service providers.
- Normal Wear and Tear: Natural degradation of the device over time, including cosmetic damage such as scratches and dents.
- Loss or Theft: Situations where the device is lost or stolen.
- Third-Party Software: Issues caused by applications or software not originally installed on the device by Cashforphone.
Warranty Claim Process
To initiate a warranty claim, please follow these steps:
- Contact Us: Reach out to our customer service team via email or phone with your order details and a description of the issue.
- Assessment: Our team will assess the problem and determine if it qualifies for warranty coverage.
- Return Authorization: If the issue is covered, we will provide you with a return authorization and instructions on how to send the device back to us.
- Repair or Replacement: Upon receiving the device, our technicians will inspect and repair the phone or provide a replacement if necessary.
- Return Shipping: We will cover the cost of return shipping for any devices repaired or replaced under warranty.
Important Notes
- Proof of Purchase: A valid proof of purchase is required for all warranty claims.
- Backup Your Data: Before sending your device for repair or replacement, please back up any personal data. We are not responsible for data loss during the repair process.
- Turnaround Time: Warranty claims are typically processed within 10-15 business days, depending on the nature of the issue and availability of replacement parts or devices.
Customer Support
Our dedicated customer support team is here to help with any questions or concerns regarding your refurbished mobile phone and its warranty. You can contact us at [insert customer support email] or [insert customer support phone number].
At Cashforphone, we are committed to ensuring your satisfaction with our products. Our warranty policy reflects our confidence in the quality of our refurbished mobile phones and our dedication to providing you with the best possible service. Thank you for choosing Cashforphone.
CashForPhone
Cashforphone is a one stop solution for all your phone needs. You can sell your old phones, buy a new phone, get your phone repaired and buy accessories for your phones through our website and app.
We guarentee best prices for your phones and we pay in cash. We offer quality mobile phone repair services at your doorstep and keep new phone models at our walk-in store in:
Third floor, K 22, Central Market, Lajpat Nagar, Delhi 110024
Sell Your Devices
Main Features
☆ Get a quote under 60 seconds
☆ Doorstep service
☆ Best price
☆ Customer Service
★ Get a quote Under 60 seconds
Our app asks you a list of 5 questions. The answers to these questions determines the final price of your old phone. The questionaire design and ease of use ensure that you can complete the entire process and get a quote for your used phone within 60 seconds.
★ Doorstep service
We offer doorstep service for both mobile phone repair and sell. If you are happy with the price of your used phone just confirm the order and our agent will come to your place at your time of convenience to fulfill the same.
★ Best price
We understand the value your mobile phone holds for you. Thus , we offer the best market price for your used phones on our app and website.
★ Customer Service
We are extremely customer centric and believe in serving our customers to their satisfaction. Through our app and website you can get a quote for getting your phone repaired ,selling your used phone , buying a new phone - all within 60 seconds.
Once you get the quote and are satisfied with the quote you can choose a time slot & payment mode of your convenience to confirm the transaction. Our quality customer service and field team will ensure that you don’t have to leave your house for any of your phone needs.
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